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Returns/Refunds Policy

FAQ FOR RETURN POLICY

 

 

Q1: If I received wrong item or defect item, can I ask for exchange?

  • If you received faulty item, you can return it within 7 days of original receipt for exchange with same faulty item; collection, colour, and size.

 

Q2: Do I need to kept the price tag for the purpose of exchange?

  • Yes, the faulty item must be with the price tag, otherwise it cannot be exchange.

 

Q3: Who is going to pay the shipping cost?

  • If the faulty is from us, we will bear the shipping cost. However, it the faulty is from the customer, customer need to bear the shipping cost.

 

Q4: May I refund with money for the faulty item?

  • All exchange item cannot be refunded with money, it must be with the item.
  • Email us at contact@ayulabonita.com